Registrant, or its contractors, employees, directors, officers, representatives, agents and affiliates and ABACO Hosting Users, either directly or indirectly, shall not use or permit use of the ABACO Hosting, directly or indirectly, in violation of any federal, state or local rule, regulation or law, or for any unlawful purpose, or to promote adult-oriented or "offensive" material, or related to any unsolicited bulk e-mail directly or indirectly (such as by referencing an ABACO Hosting provided service within a spam email or as a reply back address), or related to ANY unsolicited marketing efforts offline or online, directly or indirectly, or in a manner injurious to Registrar, Registry Operator, Service Providers or their Resellers, Customers, or their reputation, including but not limited to the following:
If some other party is able to get the domain name (that you have applied for) registered prior to you, then ABACOHosting cannot and shall not be held liable in such case. In case of any dispute arising out of this, the company's liability shall be restricted purely to making refund of the amount received by it for a new domain request and not beyond.
If in case the client has wrongly spelled his domain name then no refund will be applicable following the registration of domain.
You acknowledge that you have read ICANN Registrant Rights and have understood the responsibilities and rights that registrants (you) have with their domain registrar (ABACOHosting) when they have a domain name registered through them.
You acknowledge that it's your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the ABACOHosting's database. Should renewal fees go unpaid for a service, the service will expire automatically & ABACOHosting will not be responsible for any loss that may occur due to expiry/termination of services.
Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by ABACOHosting.com on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
All domain Registration/Renewals/Transfers are governed by ICANN Policy.
Thus, you agree to have read, understood, and acknowledge to be bound legally by the Registrar Transfer Dispute Resolution Policy; ICANN Rules for Uniform Domain Name Dispute Resolution Policy; this Agreement; any ABACOHosting policies and procedures that are or may be published from time to time by ABACOHosting, ICANN, and/or the Registry Administrator chosen by ICANN.
It is the client's responsibility to change the nameservers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delays associated with it. No complaint tickets in this regard shall be entertained also.
All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.
The company can change its hosted servers at any time as per its necessary technical requirements and shall not be liable to update clients about such steps. Nor shall the company be under any obligation to notify clients about any technical emergency or server downtimes.
Our SLA agreement of 100% uptime is applicable only to Network availability and it does not take into account elements like emergency downtimes and Hardware failure.
Any action/processes that abuse/harm ABACOHosting's server or negatively impact other clients' service experience is strictly prohibited.
Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:
Wordpress Hosting uses a specialized server configuration to deliver an optimized WordPress hosting experience. Due to this custom configuration, the following additional terms apply to Managed Wordpress Hosting accounts:
Invoices for the renewal of services will be issued with at least 7 days before expiration and sent by our system to the email address that appears in the client's profile. Services with non-payment will be suspended on the day of expiration. The system will send 3 notifications to the client's email address, notifying about the lack of payment for the suspended service:
A service suspended and renewed before 7 days of expiration will be automatically re-established. If a service is not renewed after 7 days from the expiration date, the COMPANY reserves the right to completely eliminate the service and all services related to it including the hosted content.
The 30 Day Money Back Guarantee allows you to get a refund for the following services:
The services listed below would be non-refundable even if they were the first service ordered at ABACOHosting:
The 30 Day Money Back Guarantee is a way to get a quick taste of how one of our hosting products works so you can make a decision on whether or not you want to make a bigger commitment.
Our policy is to issue refunds for services when possible under our 30 Day Money Back Guarantee and process them as the original payment method. However, as Skrill and Cryptocurrency are non-refundable they would be issued back as an Account Credit.
30 Day Money Back Guarantee is not available if the customer commits fraud payments or violates our terms and conditions of service.
ABACOHosting guarantees 99.9% network uptime to customers.
may be defined as the availability of the network from the internet across the globe 100% of the time.
may be defined as ABACOHosting's network unavailability (excluding maintenance period) for continuous 15 minutes of time with no internet traffic to the server as verified by the support team at ABACOHosting. Downtime is determined from the time when the affected customer raises a support ticket to the time ABACOHosting considers the problem as resolved.
There are a number of situations that are beyond ABACOHosting's control and are therefore not covered in this SLA. These include:
In case ABACOHosting is managing your server, then software will be updated occasionally for addressing performance or security issues. We will ensure that you don't experience downtime during this updation process but we may not be able to guarantee this every time and for all situations.
ABACOHosting will try to reduce any downtime in rare events when your dedicated server hardware needs replacement or maintenance. However, any downtime resulting from such maintenance will not be accounted for in our network SLA.
ABACOHosting will promptly notify you of any upcoming maintenance through maintenance announcements on your member panel and through ABACOHostingstatus.com. However, it is the responsibility of the customer to stay updated with the latest information by continuously checking ABACOHosting's emails, member panel's announcement section and ABACOHostingstatus.com. It is to be noted that these maintenance periods will not be covered under SLA credits.
In case you experience downtime due to automatic updation of any web hosting panel related software, then ABACOHosting will try to resolve it but is unable to promise a resolution time.
If some legal action is initiated against a ABACOHosting customer, then ABACOHosting will act according to the law and this SLA will stand void in such case.
In case of any DDoS attck or third party attack against a customer's server or ABACOHosting's network, every possible step will be taken to counter the attack but a resolution time cannot be guaranteed in such cases.
At Abaco Hosting we recognize that privacy is important. This Privacy Policy applies to all products and services provided by us.
We collect various information when you register with Company, during your usage of our products and services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes, the page you request and other standard browser parameters.
When you use our services, we send one or more cookies - a small file containing a string of characters - to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner's services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services.
Our infrastructure consists of servers deployed at multiple datacenters that are owned and operated by us or our partners. All information collected within our services resides on this network of servers.
We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:
We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.
We only share personal information with other companies or individuals in the following limited circumstances:
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.
Please note that this Privacy Policy may change from time to time.
Send Email abuse(@)abacohosting.com
Send Email abuse(@)abacohosting.com
Send Email abuse(@)abacohosting.com
Please remember that you will be liable for damages caused by filing a DMCA request that is not valid, misrepresented, or under false pretenses. This includes both the costs to the other party and legal fees. Recently a company was ordered to pay $100,000 for trying to remove online materials that were protected by fair use so please take this warning seriously. We strongly recommend you contact a lawyer before filing any claims.
If you wish to file a DMCA request, you must send the following to us via email abuse(@)abacohosting.com
This Acceptable Use Policy (“AUP”) governs your use of the Services and is incorporated by reference into our Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided to them in the Terms of Service. We may modify this AUP at any time without notice.
You shall use the Services only for lawful purposes. Transmission, storage, or display of any information, data, or material in violation of applicable laws or regulations, including without limitation the laws of the Commonwealth of Massachusetts, is prohibited. We reserve the right to terminate the Services for any Customer that exposes the Company to legal liability or threatens its ability to provide services to other customers. You agree to indemnify and hold the Company harmless from any claims resulting from your use of the Services.
You may not use the Services to publish content or engage in activity that is harmful to others or illegal under applicable law. Any content that, in our judgment, violates our Terms of Service, including this AUP, in any manner may be removed from our servers (or otherwise disabled), with or without notice. Examples of prohibited content and activities can be found in this section.
We maintain a zero tolerance policy for use of our network or services to send unsolicited bulk or commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM Act of 2003 (“SPAM”). Please review this section to avoid action under our AUP.
We respect that the Internet provides a forum for free and open discussion and dissemination of information. Accordingly, we generally do not screen, monitor or control customer content. However, if we are made aware of content that violates the law or this AUP, we will consider the matter and take appropriate action as determined in our sole discretion balancing the merits of the complaint with the right to freedom of expression.
We value the freedom of expression and encourages Users to be respectful with the content they post. As a webhost, we are not a publisher of User content and generally not in a position to investigate the veracity of individual defamation claims or to determine whether certain material, which we may find objectionable, should be censored. Accordingly, we generally require a court order from a court of competent jurisdiction, as determined by the Company in its sole discretion, to take down alleged defamatory or objectionable content. However, we reserve the right to disable or remove any content to prevent harm to others or to the Company, as determined in our sole discretion.
We may terminate your Services with or without notice upon any violation of this AUP. This section describes how we may enforce this AUP.
We collect your personal information when you create an account with us and each time you place an order on our website.
Your Personal Data will be stored with your consent in our database in order to establish a business relationship between you and our Company to provide our services and issue legal invoices.
You can modify your Personal Data from the client area by accessing with your credentials at any time.
However, certain information such as your Name, Last Name, Tax Identification Number and if applicable, the name of your Company, may not be modified once our systems have registered at least one economic transaction with a legally issued invoice. However, you have the right and obligation to rectify whether these data contain errors.
We do not store any information about the means of payment that are used to make the payment of Invoices.
Credit / Debit card details never go through our systems and can not be stored at our end. When you make the payment of an invoice by credit / debit card, you will be redirected to the Paypal payment gateway
You have the right to revoke your consent to process your personal data at any time. Revoke your consent implies the closure of the account you have with us and will have an irreversible effect:
To exercise your right and revoke your consent for the processing of your data you need to open a support ticket with the department Data Protection / Protección de Datos and request the removal of your account by providing a copy of your personal identity documentation, duly scanned on both sides, in high definition and in .JPG format.
Note: Accounts without any associated service for more than 3 months will be removed from our system without prior notice and all associated personal data will be automatically deleted without the possibility of recovery.
I have signed up before 25th of May 2018, what should I do?
Signups prior 25th of May 2018 have given automatically consent to process personal data from 25th of May 2018. There is no need to explicitely confirm consent unless you modify your customer profile data in our client area.
With whom are my details shared?
We do not share your details with any other Company. Your Details are used exclusively for the business relationship between you and our Company.
Who will guarantee the protection of my personal data?
The ABACO Hosting will be the guarantor in complying with the data protection regulations and will provide the necessary support assisting all customers through the support ticket system, department Data Protection / Protección de Datos.
Where are my personal details stored?
We store all data in a database which is part of the data processing system in a dedicated server, controlled and maintained by ABACO Hosting and located in the Data Center of Endurance International Group in the United States, 1958 South 950 East, Provo Utah 84606. Access to Personal Data is only possible through our authentication systems, secured and encrypted using SSL. Only you and our Company have direct access to this data.
What are my rights when I provide my data?
Access, Portability, Correction, Erasure, Restriction, Objection and Withdrawal of Consent. You can exercise the rights granted by the General Data Protection Regulation. In addition, you will also have the right to file a claim with the relevant local control authority,the Agency for Data Protection.