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Domains, Shared Hosting, Dedicated Server & VPS.
01

General


  • Under no circumstance is pornography permitted. Nudity, adult-oriented e-commerce stores, and similar are allowed if the content is legal in India. ABACOHosting will be the sole arbiter as to what constitutes a violation of this provision.
  • Search Engine Optimization (SEO) farms or similar are strictly forbidden on ABACOHosting's servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.
  • Banner rotation services and link exchange networks are not permitted.
  • Off-site media storage is not permitted.
  • Operating a public mirror site is not permitted.
  • Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
  • Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
  • Bit torrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are forbidden.
  • The operation of gaming servers (such as but not limited to Minecraft, Counter-Strike, Half-Life, battlefield1492) are forbidden.
  • Web spiders and indexers are not permitted.
  • Spamming is not allowed.

The above mentioned services / web content create undue system load on our servers. All violations will be shut down immediately and may result in account suspension and/or termination. No refund will be provided in such cases.

Fake hits through API, single IP or other malicious sources will not be entertained. Any attempts to undermine or cause harm to a ABACOHosting Internet Solutions server or customer of ABACOHosting is strictly prohibited.

The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server. If asked by government authorities, ABACOHosting has full rights to share client's details/data even without client's approval.

02

Domain Registration


Domain Registration:

If some other party is able to get the domain name (that you have applied for) registered prior to you, then ABACOHosting cannot and shall not be held liable in such case. In case of any dispute arising out of this, the company's liability shall be restricted purely to making refund of the amount received by it for a new domain request and not beyond.

If in case the client has wrongly spelled his domain name then no refund will be applicable following the registration of domain.

You acknowledge that you have read ICANN Registrant Rights and have understood the responsibilities and rights that registrants (you) have with their domain registrar (ABACOHosting) when they have a domain name registered through them.


Domain Renewals:

You acknowledge that it's your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the ABACOHosting's database. Should renewal fees go unpaid for a service, the service will expire automatically & ABACOHosting will not be responsible for any loss that may occur due to expiry/termination of services.


Domain Transfer:

Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by ABACOHosting.com on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

All domain Registration/Renewals/Transfers are governed by ICANN Policy.

Thus, you agree to have read, understood, and acknowledge to be bound legally by the Registrar Transfer Dispute Resolution Policy; ICANN Rules for Uniform Domain Name Dispute Resolution Policy; this Agreement; any ABACOHosting policies and procedures that are or may be published from time to time by ABACOHosting, ICANN, and/or the Registry Administrator chosen by ICANN.


Nameservers and Servers:

It is the client's responsibility to change the nameservers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delays associated with it. No complaint tickets in this regard shall be entertained also.

All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.

The company can change its hosted servers at any time as per its necessary technical requirements and shall not be liable to update clients about such steps. Nor shall the company be under any obligation to notify clients about any technical emergency or server downtimes.

Our SLA agreement of 100% uptime is applicable only to Network availability and it does not take into account elements like emergency downtimes and Hardware failure.

03

Hosting

Any action/processes that abuse/harm ABACOHosting's server or negatively impact other clients' service experience is strictly prohibited.


Processes

Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:


  • For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to rapidshare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.
  • Use over 25% of system resources, including but not limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6 hour period.
  • Execute long-running, stand-alone, unattended server-side processes, bots or daemons.
  • Run any type of web spiders or indexers.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run, host, or store any P2P client, tracker, software, server, files, content or application, including bittorrent.
  • Participate in any P2P or file-sharing networks.
  • Use the email service for sending or receiving unsolicited emails.
  • Use the email service for sending or receiving emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than using your email account. Upon detection of such mails going through the regular mailing system, such mails will get classified as spam even though the recipient might have opted in for receiving such mails. This would lead to immediate cessation of mail sending capabilities for the user or the domain name. Frequent violation would lead to permanent suspension of the domain name.
  • Sending mails to invalid recipient email addresses. On receipt of too many bounce back messages due to invalid recipient email addresses, the user sending such mails would get blocked. Frequent violation would lead to permanent suspension of the domain name.
  • Sending mails from an email address that is not valid and which results in triple bounces would result in suspension of the user sending such mails. Frequent violation would lead to permanent suspension of the domain name.
  • Send emails with malicious content. Such emails could be emanating from user(s) whose machine(s) are infected with a virus or malware and such activity could be happening without the user(s) knowledge or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.
  • Run cron entries with intervals of less than 15 minutes.
  • Engage in any activities related to purchase, sale or mining of currencies such as Bitcoin.
04

Web, Email Hosting Specific terms


  • As a backup/storage device.
  • Run any gaming servers.
  • Store over 100,000 files.
  • Constantly create and delete large numbers of files on a regular basis, or cause file system damage.
  • Run any MySQL queries longer than 15 seconds.
  • Divide Multi-Domain Hosting Orders into smaller packages to resell. Multi-Domain Hosting Orders can only be used by a single Company or Customer to host websites that are fully owned by them. Certain relevant Documents, other than domain name whois details, with respect to company and domain names/website ownership will need to be presented when requested. Having the same whois details for all domain names in your Multi-Domain Hosting Order will not be enough to substantiate ownership.
  • Store a large number of media files (audio, video, etc.), wherein the limit is at Parent's sole discretion.
  • Send over 100 messages per hour per user and/or 300 messages per hour for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.
  • Purchase/use a Dedicated IP Address without installing an SSL Certificate.
  • Violate the above Terms of Usage for a Hosting Order which comprises of the Do-It-Yourself website builder powered by Jigsy.com.
  • Use more than 50% of the website's disk space used by your Hosting order for storing emails.
  • Use a WHMCS license issued by the Parent with any product/service other than the one for which it was issued.
  • Store more than two website backup files.
  • Use more than 5GB per database.

WordPress Hosting

Wordpress Hosting uses a specialized server configuration to deliver an optimized WordPress hosting experience. Due to this custom configuration, the following additional terms apply to Managed Wordpress Hosting accounts:


  • Wordpress Hosting is intended only for use with the WordPress software platform. The use of Wordpress Hosting with any non-WordPress related software is unsupported and such use may not operate in accordance with the description of the service.
  • Some WordPress add-on software is designed to function only on specific server configurations. Before installing any such software, customers are advised to contact Technical Support to ensure the desired add-on software will function in the Wordpress Hosting environment. <#=parentresellercompanyname#> will not be responsible for losses of any kind or downtime resulting from the installation of incompatible add-on software.
  • Domain names hosted on Wordpress Hosting servers must use <#=parentresellercompanyname#> name servers for DNS resolution.
  • We reserve the right to deny customer requests for changes to the standard Wordpress Hosting configuration when we believe, in our sole discretion, that such changes to the configuration will severely inhibit the performance of the server.
  • By installing WordPress, Subscriber acknowledges and agrees to (1) the Automattic Terms of Service located at (https://en.wordpress.com/tos/) with respect to Subscriber's use of all Automattic products and services; and (2) the Automattic Privacy Policy located at (http://automattic.com/privacy/), including without limitation, Automattic's collection of Subscriber's data in accordance with the terms of its Privacy Policy.
01

Network Uptime Service Level Agreement

ABACOHosting guarantees 99.9% network uptime to customers.


99.9% Network uptime

may be defined as the availability of the network from the internet across the globe 100% of the time.

02

Network downtime

may be defined as ABACOHosting's network unavailability (excluding maintenance period) for continuous 15 minutes of time with no internet traffic to the server as verified by the support team at ABACOHosting. Downtime is determined from the time when the affected customer raises a support ticket to the time ABACOHosting considers the problem as resolved.


Exclusions to Network SLA

There are a number of situations that are beyond ABACOHosting's control and are therefore not covered in this SLA. These include:


Software Maintenance

In case ABACOHosting is managing your server, then software will be updated occasionally for addressing performance or security issues. We will ensure that you don't experience downtime during this updation process but we may not be able to guarantee this every time and for all situations.


Hardware Maintenance

ABACOHosting will try to reduce any downtime in rare events when your dedicated server hardware needs replacement or maintenance. However, any downtime resulting from such maintenance will not be accounted for in our network SLA.


Network Maintenance

ABACOHosting will promptly notify you of any upcoming maintenance through maintenance announcements on your member panel and through ABACOHostingstatus.com. However, it is the responsibility of the customer to stay updated with the latest information by continuously checking ABACOHosting's emails, member panel's announcement section and ABACOHostingstatus.com. It is to be noted that these maintenance periods will not be covered under SLA credits.


Web Hosting Panel Issues

In case you experience downtime due to automatic updation of any web hosting panel related software, then ABACOHosting will try to resolve it but is unable to promise a resolution time.


Judicial Proceedings

If some legal action is initiated against a ABACOHosting customer, then ABACOHosting will act according to the law and this SLA will stand void in such case.


Malicious Attacks

In case of any DDoS attck or third party attack against a customer's server or ABACOHosting's network, every possible step will be taken to counter the attack but a resolution time cannot be guaranteed in such cases.

01

Privacy

At Abaco Hosting we recognize that privacy is important. This Privacy Policy applies to all products and services provided by us.


Collection of Information

We collect various information when you register with Company, during your usage of our products and services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes, the page you request and other standard browser parameters.

When you use our services, we send one or more cookies - a small file containing a string of characters - to your device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing you with a better experience. We may set one or more cookies in your browser when you use our services or one of our partner's services. When you send messages, publish content, post material, transmit information or email through our services, we may retain the same in order to process your inquiries, respond to your requests and improve our services.

Our infrastructure consists of servers deployed at multiple datacenters that are owned and operated by us or our partners. All information collected within our services resides on this network of servers.

02

Use of Information

We only use and process personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:


  • Communicating with you
  • Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
  • Providing our services
  • Auditing, research and analysis in order to maintain, protect and improve our services
  • Ensuring the technical functioning of our network
  • Protecting our rights or property and that of our users
  • Developing new services
  • As described in the respective terms of service of each of our services
03

No-Spam Policy

We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.

04

Choices for Personal Information

We only share personal information with other companies or individuals in the following limited circumstances:


  • We have your consent
  • Sharing the information with our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • satisfy any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations thereof.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to rights, property or safety, of our users, us or the public as required or permitted by law.
  • We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually.
  • As permitted and described in the respective terms of service of each of our services.
05

Information Sharing

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

06

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

07

Accessing and Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.

08

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time.

01

Whois Inaccuracy


How to Submit the complaint

Send Email abuse@abacohosting.com


Process to address whois inaccuracy complaint

  • ABACOHosting Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
  • If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.
02

Spam


How to Submit the complaint

Send Email abuse@abacohosting.com


Process to address spam complaint

  • ABACOHosting Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
  • In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
  • In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.
03

Other Abuse (Phishing/419 scam)


How to Submit the complaint

Send Email abuse@abacohosting.com


Process to address other abuse complaint

  • ABACOHosting Abuse team will go through the complaint to determine the type of the abuse.
  • In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
  • In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.
04

DMCA Requests

Please remember that you will be liable for damages caused by filing a DMCA request that is not valid, misrepresented, or under false pretenses. This includes both the costs to the other party and legal fees. Recently a company was ordered to pay $100,000 for trying to remove online materials that were protected by fair use so please take this warning seriously. We strongly recommend you contact a lawyer before filing any claims.

If you wish to file a DMCA request, you must send the following to us via email abuse@abacohosting.com